There are times when her shift is so busy and the facility is so understaffed that Liz Diaz says it takes her two hours to get a drink for a resident of the West Haven nursing home where she work.
“There are more falls,” said Diaz, a certified nursing assistant at Apple Rehab in West Haven. “People are not getting the proper care. Everyone is very busy. We complete one task after another. It’s so fast that there’s no time to spend with the residents – and I really don’t like that.